Ticketing software

Ticketing software
Davin Greenwell, September 10, 2009 at 2:53 PM

As we work on client-based projects as well as our own suite of software, we have some unique needs.  In a sense, we run more than one business - we make websites with content management systems, and we also make software which we deploy content management systems with.  To that end, Basecamp has been working really well for our client-based projects.

We have found, however, that our requirements for working on our own software are slightly different.  More specifically, we are finding that we need to prioritize work, categorize it based on status, pass off tasks to each other, and keep the ball rolling on specific pieces of functionality without having to "manage the management" too much.  

We like the functionality found in Mantis, we like the interface of Lighthouse - is there a piece of software online that combines the best of both these worlds?  Mantis is lacking a designer-friendly look and feel, while Lighthouse is lacking some of the key features that Mantis picks up the ball on, such as status (critical, non-critical, feedback required, etc).

Our issue / ticket specific requirements are:

  • Ticket ID
  • Category
  • Tags
  • Severity
  • Priority (within severity)
  • Status
  • Assigned to
  • Last updated
  • Summary

Our technical requirements are:

  • Tie-in to SVN
  • Daily Digest
  • Ideally a tie-in to Basecamp
  • Road-map
  • Change Log
  • History
  • Email notification
  • RSS feeds

Our broad requirements are:

  • Must have a modern design
  • Intuitive
  • Made with software development in mind

If you have experience working with a piece of software for these purposes in a multi-user development environment, we would like to hear about it.  If you work on this software yourself and would like to show it off, we'd also love to hear from you as well.  Do you know someone that works on software like this?  Please pass this posting on! 

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Comments
Davin Greenwell(12 months ago)
Guess no one wants to sell any software! ;)

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